Refund Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at crossnationco@gmail.com and send your item to:

Cross Nation Apparel

22-1, Jalan 16/38D, 

Taman Sri Sinar, 

Segambut, 51200

Kuala Lumpur, Malaysia

Shipping

To return your product, you should mail your product to:

Cross Nation Apparel

22-1, Jalan 16/38D, 

Taman Sri Sinar, 

Segambut, 51200

Kuala Lumpur, Malaysia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are here for you.

We are here 24/7/365.

Let's create beautiful T-Shirts.

Email: crossnationco@gmail.com

Contact Us: 

Rachel: +6016 2241098 

Shen: +6012 6080332

Mon - Fri: 10.00 am - 5.30 pm

​​Saturday: Appointment Only

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